Privacy Policy

1. Introduction

Grays Electrical & Compliance Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.geandc.co.uk) or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your:

• Name
• Address and postcode
• Email address
• Telephone number
• Photographs of your property (if provided for quoting purposes)

This information is voluntarily provided by you when requesting a quote, contacting us, or contracting our services.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Provide accurate electrical quotations and estimates.
• Fulfill and manage installations, repairs, and maintenance.
• Email you regarding your account, quote, or order.
• Generate necessary legal certification (e.g., EICRs, Building Control notifications).
• Respond to customer service requests.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information in the following situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us, such as registering work with local Building Control authorities.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Grays Electrical & Compliance Ltd
Hartlepool, North East England
Email: info@geandc.co.uk
Phone: 0800 334 5875